About the Book:A practical handbook intended to provide guidelines for organizations who develop software and need to improve its quality by improving their software process. The text explains why it is so important to have a defined process both in overall organizational sense and with respect to each individual project, and gives advice on on how to put the infrastructure in place. It discusses current models for imposing a structure on the software process, and how these can be adapted to an organization’s specific requirements. It then goes on to describe the techniques for assessing the effectiveness of the process, outlines the critical success factors for effective implementation, and covers the economics of implementation.